Terms and Conditions for Ticket Sale and Venue Entry

Terms and Conditions

By making a purchase from Brimbank City Council you agree to be bound by the Terms and Conditions as they stand at the time of your purchase.


Purchase of Tickets

Full priced tickets apply to any person 18 years of age and over who does not comply with any of the conditions relating to persons eligible for a concession ticket.

Concession priced tickets apply to any person 16 years of age or under and/or the holder of one of the following concession cards: secondary student, tertiary student, senior, pensioner, Health Care Card.


Confirmation and Delivery

Purchasers collecting their tickets from the Box Office prior to the event or performance must present the credit card used to purchase tickets and or photo identification and, if applicable, valid concession cards.

Box Office staff reserve the right to request proof of concession entitlements at the time of ticket collection or presentation and withhold concession tickets if proof cannot be produced.



Generally tickets may not be exchanged or refunded after purchase, except under extenuating circumstances. Please choose your purchase carefully.



Children two (2) years of age and over will require their own seat. Children under two (2) years of age can be seated in the same seat with the parent/guardian. Children 16 years of age and under should be supervised at all times whilst in the venue.


Changes to Performances

Particulars of the performance or event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances.


Admissions to Venues and Performances.

Brimbank City Council reserves the right to deny any person admission to venues.

General Admission tickets have no allocated seats. Ensure you arrive early to secure a good seat.

Late comers will only be admitted, at the discretion of the management and on instruction from the show’s producers, at a convenient break in the program.


Recording Equipment

Unless specifically stated to the contrary, the use of cameras and other recording equipment is strictly forbidden.


People with a disability

People with a disability and those with specific seating needs are requested contact the venue on 9249 4600 a few days before the performance so that we can accommodate your specific seating requirements